Follow this link for information about Birchall Blackburn.
The information below about our service is intended for clients and prospective clients.
Your Agreement with Birchall Blackburn
If we are going to represent you, the following information will be provided to you in writing at the outset:
- information about the work we will do for you;
- information about the main features of the service we will provide;
- general terms and conditions that apply;
- information about the price we will charge.
Our agreement is governed by the law of, and any dispute is subject to the exclusive jurisdiction of the courts of, England & Wales.
Requests for Further Information
If you require further information about our service or if you have any cause for complaint, you may contact the person with day-to-day responsibility for your work, their supervisor or our Client Liaison Partner, Paul Pickering:
- by email using the above link;
- by post - 20 Kennedy Street, Manchester, M2 4BY - which is also our registered office address;
- by telephone - 0161 238 5613.
Dispute Resolution Procedure
We encourage clients to address any concerns as soon as possible with the person handling the case or transaction, because our priority is that potential problems should be put right before they escalate.
Should that not be possible, formal complaints should be addressed to the Client Liaison Partner as identified above.
If we are unable to resolve any complaint to your satisfaction, you may be entitled to refer your complaint to the Legal Ombudsman at PO Box 15870, Birmingham B30 9EB.
Professional Liability Insurance
We are insured in respect of professional liability arising out of our activitities in England & Wales by Allianz Global Corporate & Specialty AG.
We recommend that you contact Paul Pickering (contact details above) if you wish to contact them, as we can ensure that your enquiry is directed to the appropriate person. However, the insurer may otherwise be contacted by addressing your communication c/o Hera Indemnity Limited, 68 Lombard Street, London, EC3V 9LJ.