Post Completion Assistant, Preston

Job Purpose

Working within our Post Completion Team at our Preston office, you will ensure that all of our Residential Conveyancing transactions are fully completed and registered accordingly.

Key responsibilities

· Efficiently respond to calls & emails, complete allocated work within set time scales and meet individual targets.
· Contacting clients and third parties to deal with enquiries
· Confidently communicate with clients & third parties by phone, email and in writing.
· Effectively liaise and build relationships with other internal teams
· Completing complex legal conveyancing registration applications, sending completed documents to clients and mortgage lenders.
· Deal with balances: calculating whether money is owed to the client/ third party, or whether money is owed to the firm.
· Ensuring that client money is returned to the client and all third party payments have been made prior to file closure.
· Checking that all requirements have been met and all outstanding matters have been dealt with before Closing the file
· Delivery of an effective and client focused service to all service users, fairly and without discrimination, building and maintaining relationships.
· To handle a range of different situations and react accordingly with tact diplomacy and empathy to diffuse potentially tense confrontations in a positive and calm manner.
· To demonstrate an understanding of complex processes and technical knowledge by fully utilising our internal software systems

Experience

· Good standards of computer literacy and an experience of using case management systems
· Organisation and time management skills
· Excellent communication skills both face to face, written and over the phone
· Excellent telephone manner and customer care skills
· Excellent interpersonal skills with an ability to build and maintain positive relationships

Personal Qualities

· Discretion and ability to work in a confidential environment
· Pleasant, approachable, patient and polite
· Adaptability and flexibility
· Ability to work as part of a team

Qualifications

· Law degree with a minimum 2:1, or relevant work experience
· LPC would be desirable but is not essential
Hours: 9.00am – 5.30pm – Monday to Friday, Full time
Closing Date – 12 July 2018
Salary: Competitive
Applications to:
Please apply for this role by sending your CV and covering letter to:
careers@birchallblackburn.co.uk

Please note, this vacancy may be closed at any time if sufficient applications have been received. No agencies.