Birchall Blackburn Law conveyancers are setting high standards when it comes to putting client needs first.
The team, who deal with a whole variety of conveyancing transactions across the UK and Europe are based in the company’s offices in Manchester, Southport, Chester, Preston, Chorley, Leyland and Morecambe.
In the first quarter of 2017 more than 350 conveyancing clients scored the company a perfect 5 out of 5 for overall service.
Stacey Ashe, Partner and Head of Client Services at Birchall Blackburn Law said: “We have been working really hard to listen to the needs of our customers, and put in changes to reflect what they really want from their legal services today. We ask every client for feedback and to rate the business and their conveyancer across a whole range of service levels. It’s only by focusing on our clients that we can be sure we are delivering an excellent service.”
In addition to the perfect “5’s”, the same number of clients said that they would recommend the services of Birchall Blackburn Law to a friend or colleague.
Mr and Mrs Finch, who used the firms conveyancing service in March 2017 stated that the company had a “friendly and professional service and (we) always got an immediate answer to telephone calls and emails. Will be recommending your services to anyone who needs a solicitor.”
The client feedback is operated and verified independently from the law firm by CDM Ltd. A spokesperson from the company said: “We started monitoring the firms Net Promoter Score nearly 2 years ago. Based on the feedback the company have made active changes and are now seeing the rewards. The business now regularly ranks shoulder to shoulder with some of the top UK companies.”