We ask every client for feedback, across all our legal departments, on how we handled their case. In 2017, across the legal firm, we have received 12 independent customer service awards. By it’s very nature, medical and clinical cases are very sensitive and private, and we only publish reviews from clients who are happy for us to share their details.
“I am very pleased with the way Susan Liver dealt with my clinical negligence claims again Rotherham NHS Foundation Trust. She handled the claim in a sensitive manner. I felt I understood everything that went into the case. I found Susan to be approachable, understanding and trustworthy. The monetary compensation I received is life-changing. I feel Susan does a good job and is very understanding of a client’s needs. The team at Birchall Blackburn are just brilliant.”
“From the first phone call and when Susan took over, she got the best experts on board with my case. It couldn’t have been better. Thank you.”
“I can only praise the staff I dealt with. This was a very hard time for me and my family, and I always felt I could call and talk over any concerns I had. If I were to need legal help in the future, I wouldn’t hesitate to contact you again.”