It is rare to find such an efficient and caring team of individuals when dealing with such a sensitive and frustrating matter. I would like to thank you personally for the way in which you dealt with both my father and subsequently myself. You always explained fully what was required from us and of course what our expectations should have been from you. Not on any occasion were we left in the dark, we were frankly and sensitively informed by you or a member of your team, it made the process so much easier for us to deal with.
I have sent separate emails to both Caroline and Marcia for their help and advice, I would appreciate it if you could cascade my thanks and good wishes to the lovely nurse who spent time developing a care plan for my dad, who also gave me invaluable insight in to what I should expect and the best way in which to care for Dad . I know he was impressed with your service although he did find the whole thing a little frustrating – a sign of getting old I guess!
I note that a Client Care Questionnaire was enclosed with the settlement cheque. I shall not be returning it to you. Suffice it to say the tick box of excellent can be used for each question, I would recommend your service, and any other comments? Well as far as I am concerned you all ROCK!!!!