Post Completion Support, Preston

Why work for us?

With a first class reputation within the industry for residential conveyancing and having won multiple awards in this sector, including Conveyancing Firm of the Year – North of England at the Modern Law Conveyancing Awards in 2018 and 2019 and the proud winner of multiple ESTA awards, we are a team of hardworking and dedicated conveyancers that strive to go above and beyond for our clients.

By joining Birchall Blackburn Law, you will become part of a market leader in providing residential conveyancing services and help a reputable organisation continue to deliver fantastic results for clients and our communities.

There are ample opportunities to progress and become a fee earner/caseworker and handle your own cases.  In the last 12 months, 100% of Training Contracts were awarded to internal applicants.

We have 7 offices across the North West in Chester, Chorley, Leyland, Manchester, Morecambe, Preston and Southport.

Job Summary

Working within our Post Completion Team at our Preston office, you will ensure that all of our Residential Conveyancing transactions are fully completed and registered accordingly.

Key responsibilities

  • Efficiently respond to calls & emails, complete allocated work within set time scales and meet individual targets.
  • Contacting clients and third parties to deal with enquiries
  • Confidently communicate with clients & third parties by phone, email and in writing.
  • Effectively liaise and build relationships with other internal teams
  • Completing complex legal conveyancing registration applications, sending completed documents to clients and mortgage lenders.
  • Deal with balances: calculating whether money is owed to the client/ third party, or whether money is owed to the firm.
  • Ensuring that client money is returned to the client and all third party payments have been made prior to file closure.
  • Checking that all requirements have been met and all outstanding matters have been dealt with before Closing the file
  • Delivery of an effective and client focused service to all service users, fairly and without discrimination, building and maintaining relationships.
  • To handle a range of different situations and react accordingly with tact diplomacy and empathy to diffuse potentially tense confrontations in a positive and calm manner.
  • To demonstrate an understanding of complex processes and technical knowledge by fully utilising our internal software systems

Experience

  • Good standards of computer literacy and an experience of using case management systems
  • Organisation and time management skills
  • Excellent communication skills both face to face, written and over the phone
  • Excellent telephone manner and customer care skills
  • Excellent interpersonal skills with an ability to build and maintain positive relationships

Personal Qualities

  • Discretion and ability to work in a confidential environment
  • Pleasant, approachable, patient and polite
  • Adaptability and flexibility
  • Ability to work as part of a team

In return, we can offer you a competitive salary and benefits package including:

  • Contributory pension scheme
  • 25 days holiday per annum plus bank holidays (additional entitlement gained with length of service)
  • Free fruit in all offices
  • Life assurance benefit
  • Medical cash plan at corporate rates
  • Birthday day off
  • Employee Assistance Programme
  • Conveyancing discount
  • Length of service awards

Hours: 9.00am – 5.30pm – Monday to Friday (Full Time, Permanent)

Closing Date: 17 January 2020

Salary: Competitive

Applications to: Please apply for this role by sending your CV and covering letter to: careers@birchallblackburn.co.uk
Please note, this vacancy may be closed at any time if sufficient applications have been received.

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